When you pick Momentum, there’s a lot to be happy about. For one thing, we earned a 4.5-star green rating in Greenpeace’s 2022 Green Electricity Guide. That’s a whole lotta green and a great reason to feel good about picking us as your power people.
Then there’s our parent company – Hydro Tasmania. They make renewable energy, and have done for more than a hundred years. Oh, and we’re Aussie too. True blue, fair dinkum, all that. It’s kind of like getting a burger with the lot. Only instead of a burger, it’s energy.
Ready to feel good about your energy? Find out how to move with us, or take a look at our energy plans.
We’re a homegrown company getting power to over 150,000 customers (who use enough energy for about 62 billion slices of Vegemite toast every year, in case you were wondering).
Over the past few years, they’ve given us a big thumbs up for their customer experience. The most recent additions to our pool room are:
We won’t make you jump through hoops to check our prices, bamboozle you with industry jargon or keep any fees hidden.
Sometimes you have to pay a couple of days late, or maybe you need to leave your contract early. If you do, you won’t cop a fee for it.
With call centres here too. Which means we’re never too far away if you need us, and you'll be supporting Australian jobs.
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Good thing we’re experts at getting you connected when you move. Just let us know the details, and we’ll handle the rest.
More about moving
If your meter is inside the property or if you're in NSW or QLD and the power has been disconnected, you'll definitely need to be at home for your connection.
If you expect to be away from the property the day of your connection, make sure ahead of time that your meter is accessible or can be read remotely.
If you’re moving in, we'll connect your electricity on the date you request (which can be as soon as the next business day, depending on your situation). This is usually pretty straightforward if there's no issue accessing your meter and it's been switched off at the main switch. If you’re not at the property yet, you can check this with your real estate agent.
Normally, the gas supply is left on between tenants, unless it was disconnected when the previous tenant was there. If that's the case, we'll notify the distributor and they should reconnect it within 48 hours.
If you’re staying where you are, there won’t be any disruption to your energy. Once we’ve officially ‘taken over’ your meter, we’ll let you know.
If you are an existing customer, you can organise your move via MyAccount with 3 days notice or give us a call if its sooner. For new customers, simply sign up here or give us a call on 1800 627 228.
You can read more about moving with us.
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