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There’s a lot of information on your bill, and sometimes it’s hard to know what it means or why it’s there. To get an idea of what’s what, take a look at our bill guides.

If you’re experiencing financial difficulty, we’ve got payment assistance options to help.

If you just need a little more time to pay, you can request a payment extension through MyAccount by clicking ‘Payment options’, then ‘Request an extension’. But if you think you need help beyond a payment extension, more support is available. You can find out more on our Payment Assistance page, or call us on the number at the bottom of the page to speak to a dedicated team member.