Victorian concession information
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy concessions available to Victorian residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 6pm) to arrange
for the concession to be applied to your account.
Concession | Eligibility at a glance |
Annual Electricity Concession | Concession card holder |
Life Support Concession | 1. Concession card holder, and
2. Eligible and medically-certified life support machinery^
^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account. |
Medical Cooling Concession | 1. Qualifying medical condition
2. Concession card holder |
Excess Energy Concession | 1. Eligible for the Annual Electricity Concession or Winter Gas Concession
2. Approaching or exceeds the annual limit of those concessions |
Winter Gas Concession | Concession card holder |
Utility Relief Grant Scheme (URGS) | 1. Concession card holder, or part of a qualified low-income household
2. Cannot pay energy bill without assistance
3. Meets certain circumstances (check full listing for details) |
For more information, visit the Department of Families, Fairness and Housing website.
Victorian concessions in detail
Annual Electricity Concession:
Benefit | A year-round 17.5% reduction on electricity bills, that applies to all charges apart from the first $171.60 of the annual bill. Households with very high electricity bills need to apply for the Excess Energy Concession to continue to receive a concession on their bill. |
Eligibility | You must hold one of these cards*:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Gold Card.
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | |
More information | See the Annual Electricity Concession page on the DFFH website.
|
Life Support Concession:
Benefit | A discount equivalent to 1,880kWh (470kWh per quarter) of electricity per year for eligible life support equipment. |
Eligibility | You must:
1. Have one of these life-support machines in your home^:
- Oxygen concentrators
- Haemodialysis machines
- Intermittent peritoneal dialysis machines.
If your machine isn't listed here, and you believe it’s eligible#, please call the Concessions Information Line on 1800 658 521.
2. Hold one of these cards*:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Health Card.
^ If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’. # Eligible machines are those that use over 1880 kWh per annum. * Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | If you have a life support machine that is eligible for a concession or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and a Medical Confirmation form.
2. Your completed Medical Confirmation Form must be: - Certified by a medical practitioner
- Returned to Momentum by the date specified on the form:
Email: lifesupport@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne
VIC 8009
|
More information | Visit the Life Support Concession page on the DFFH website.
|
Medical Cooling Concession:
Benefit | A 17.5% discount on electricity bills between 1 November and 30 April (inclusive) each year. If you’re eligible for the Medical Cooling Concession, you’ll also receive the Annual Electricity Concession.
|
Eligibility | You must:
1. Hold one of these cards*:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Gold Card.
2. Have a qualifying medical condition as determined by the DFFH. Qualifying medical conditions include:
- Multiple sclerosis
- Lymphoedema
- Parkinson’s disease
- Fibromyalgia
- Motor neurone disease
- Post-polio syndrome/poliomyelitis
- For any condition not listed here, see ‘How to apply’.
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | 1. Complete the application form.
2. Have it certified by your medical practitioner.
3. If your condition is listed above, return the completed form to:
Email: info@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009
4. If your condition is not listed above, send your form to DFFH and they’ll notify Momentum if your condition is approved:
Post: Department of Families, Fairness and Housing Concessions,
GPO Box 1774, Melbourne VIC 3001 |
More information | Visit the Medical Cooling Concession page on the DFFH website.
|
Excess Energy Concession:
Benefit | A concession amount on usage that’s over the limit of the Annual Electricity Concession or the Winter Gas Concession. |
Eligibility | You may be eligible if:
1. You receive the Annual Electricity Concession or Winter Gas Concession on your energy bills#.
2. You approach or exceed the annual limit of these concessions.
# If you receive the Life Support Concession or the Medical Cooling Concession and you reach the trigger level amount, you’ll automatically receive the Excess Energy Concession – no need to apply. |
How to apply | 1. Complete the Excess Electricity/Gas Concession application form we’ll send you when you approach or exceed the annual limit.
2. Send the form to the DFFH who will process your application (this can take up to 4 weeks) and notify us. We’ll then calculate the Excess Energy Concession and apply it to your energy bill. |
More information | Visit the Excess Electricity Concession or Excess Gas Concession page on the DFFH website.
|
Winter Gas Concession:
Benefit | A 17.5% reduction on gas bills between 1 May to 31 October each year. (It doesn’t apply to the first $62.40 of this six-month winter period gas bill.)
Households with very high bills will need to apply for the Excess Gas Concession to continue to receive a concession on their bill. |
Eligibility | You must hold one of these cards*: - Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Gold Card.
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | Call us on 1300 662 778 (during our operating hours), or log into MyAccount to add your concession details.
|
More information | Visit the Winter Gas Concession page on the DFFH website.
|
Utility Relief Grant Scheme (URGS):
Benefit | A grant that goes towards paying your energy bills (see here to find out how much). You can only apply for this grant once every 2 years.
|
Eligibility | You must:
1. Be part of a low-income household (we may ask some questions to check if you’re eligible) or hold one of these cards*: - Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Gold Card.
2. Have no way of paying your energy bill without help.
3. Meet at least one of these conditions: - You or someone in your household has experienced family violence
- You’ve had a recent decrease in income (e.g. you’ve lost your job)
- You’ve had high unexpected expenses on essential items
- The cost of shelter is more than 30% of the household income
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | Call us on 1300 662 778 (during our operating hours) so we can discuss your circumstances and give you an application
form.
|
More information | Visit the Utility Relief Grant Scheme page on the DFFH website.
|
Language Assistance
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
- Simplified Chinese: 如需语言协助，请致电 1800 497 170。
- Traditional Chinese: 若需語言方面的幫助，請致電 1800 497 170。
- Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
- Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
- Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170
New South Wales concession information
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy rebates available for New South Wales residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 6pm) to arrange
for the concession to be applied to your account.
New South Wales concessions in detail
Low Income Household Rebate:
Benefit | A daily rebate on the electricity account (see here for the rebate value). The amount applied to each bill varies according to the number of days in the billing period. |
Eligibility | You must:
1. Be a NSW resident (the rebate can only be applied to your primary place of residence).
2. Be the primary holder of one of these cards: - Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia (includes Low Income Health Care Card)
- A Department of Veterans' Affairs Gold Card
|
How to apply | |
More information | See the Low Income Household Rebate page on the Service NSW website.
|
Language assistance | |
Life Support Rebate:
Benefit | Rebate amounts are specific to each machine and can be found on the application form.
You need to re-apply for this rebate every four years. |
Eligibility | You must:
1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).
2. Use one of these life support machines^ (or someone living with you uses it): - Power wheelchairs for quadriplegics
- Positive airways pressure (PAP) device
- Enteral feeding pump
- Phototherapy equipment
- Home dialysis
- Ventilators (does not include nebulisers, humidifiers or vaporisers)
- Oxygen concentrators
- Total parenteral nutrition (TPN) pump
- External heart pump.
^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’. |
How to apply | If you have a life support machine that is eligible for a rebate or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and Medical Confirmation form.
2. Please: - Complete the Life Support Application Form
- Have it certified by a registered medical practitioner (who is not the account holder), and
- Return it to Momentum by the date specified on the form:
Email: lifesupport@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009
|
More information | Visit the Life Support Rebate page on the Service NSW website.
Read the Life Support Rebate application form.
|
Language assistance | |
Medical Energy Rebate:
Benefit | A daily rebate on energy bills. The amount applied to each bill varies according to the number of days in the billing period.
|
Eligibility | You must:
1. Be a NSW resident (the rebate can only be applied to your primary place of residence).
2. Have qualifying medical conditions (as per the application form) and an inability to self-regulate your body temperature (or someone living with you has these).
3. Hold one of these cards: - Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia (includes Low Income Health Care Card)
- Department of Veterans' Affairs Gold Card.
|
How to apply | 1. Complete the Medical Energy Rebate Application Form.
2. Have it certified by a medical practitioner (who is not the applicant).
3. Return it to Momentum:
Email:info@momentum.com.au
Post: Momentum
Energy
PO Box 353, Flinders Lane, Melbourne VIC 8009
|
More information | Visit the Medical Energy Rebate page on the Service NSW website.
Read the Medical Energy Rebate application form. |
Language assistance | |
Family Energy Rebate:
Benefit | A credit on your electricity bill. (See here for info about the credit value)
|
Eligibility | You must:
1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).
2. Be the account holder.
3. Have received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year.
4. Have had your entitlement to the FTB payments finalised by Services Australia.
|
How to apply | Complete the Family Energy Rebate Application Form.
|
More information | Visit the Family Energy Rebate page
on the Service NSW website.
Read the Family Energy Rebate application form.
|
Language assistance | عربي
  فارسی
简体中文
繁體中文
Tiếng Việt
|
Energy Accounts Payment Assistance (EAPA) vouchers:
Benefit | Vouchers sent electronically to help pay your home electricity or gas account. |
Eligibility | For NSW residential customers who are experiencing difficulty paying their energy bill as a result of a crisis or emergency situation. The rebate can only be applied to your primary place of residence.
See full eligibility criteria here. |
How to apply | Visit Energy Accounts Payment Assistance on the Service NSW website to complete the Application Form.
Or call Service NSW on 13 77 88. |
More information | Visit the Energy Accounts Payment Assistance page on the Service NSW website.
|
Language assistance | |
Seniors Energy Rebate:
Benefit | An electricity rebate per household per financial year paid directly into a nominated bank account. (See here for the rebate value.) |
Eligibility | You must:
1. Hold a Commonwealth Seniors Health Card - Your eligibility status will be checked as at the date of an application being received.
- The name on the card must match the name of the primary account holder on the electricity account.
2. Be a NSW resident: - The electricity account must be for your principal place of residence.
|
How to apply | Visit the Service NSW website, call Service NSW
on 13 77 88, or visit the nearest Service NSW Service Centre.
You’ll need to provide Service NSW with your: - National Metering Identifier number (NMI) which can be found on your electricity bill.
- Commonwealth Seniors Health Card number and expiry date.
- Electricity retailer’s name (Momentum Energy).
|
More information | Visit the Seniors Energy Rebate page on the Service NSW website.
|
Language assistance | عربي
فارسی
简体中文
繁體中文
Tiếng Việt
|
Language Assistance
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
- Simplified Chinese: 如需语言协助，请致电 1800 497 170。
- Traditional Chinese: 若需語言方面的幫助，請致電 1800 497 170。
- Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
- Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
- Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170
Queensland concession information
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy rebates available for Queensland residents. For more information, please visit the Queensland Government's cost of living support page.
Concession | Eligibility at a glance |
Electricity Rebate | 1. Concession card holder
2. Living arrangement criteria |
Medical Cooling and Heating Electricity Concession Scheme | 1. Concession card holder
2. Qualifying medical condition
3. Residence has air conditioning or heating unit |
Electricity Life Support | 1. Oxygen concentrator or kidney dialysis machine^
2. Other criteria also apply
^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account. |
Home Energy Emergency Assistance Scheme | - Concession card holder, or
- Currently on a Momentum payment plan, or
- Satisfy specific financial and income criteria
|
Queensland concessions in detail
Electricity Rebate:
Benefit | A daily rebate on the cost of your electricity. |
Eligibility | You’ll find full eligibility details here here.
You must:
1. Hold one of these cards: - Pensioner Concession Card issued by Services Australia or the Department of Veteran’s Affairs
- Health Care Card issued by Services Australia
- Department of Veterans' Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
- Queensland Seniors Card
- Asylum seeker status (residents will need to provide their ImmiCard details).
2. Be the electricity account holder.
3. Live alone or share your principal place of residence with (only): - your spouse
- other people who hold a Pensioner Concession Card or Queensland Seniors Card
- other people wholly dependent on you
- other people who receive an income support payment from Services Australia, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent
- other people who live with you to provide care and assistance, and who do not pay rent.
4. Declare that nobody other than casual visitors share the residence with you. |
How to apply | |
More information | Visit the Electricity and Gas Rebates page on the Queensland Government website.
|
Medical Cooling and Heating Electricity Concession Scheme:
Benefit, eligibility and other information | This concession is directly managed by Smart Service Queensland. Find out more about the Medical Cooling and Heating Electricity Concession Scheme. |
How to apply | To apply, call 13 74 68 or download the application form and
send it to:
Post: Concession Services, Smart Service Queensland
PO Box 10817, Adelaide Street, Brisbane QLD 4000
|
Electricity Life Support:
Benefit | A quarterly concession payment. The amount depends on the machine and can be found here. |
Eligibility | Only available for people with a home-based oxygen concentrator or a kidney dialysis machine who also satisfy other criteria.^
For full eligibility information, visit the Queensland Government website.
^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’. |
How to apply | If you have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and Medical Confirmation form.
2. Please: |
More information | Visit the Electricity Life Support page on the Queensland Government website.
This rebate is managed by the Medical Aids Subsidy Scheme (MASS) for oxygen concentrators and Queensland Health hospitals for kidney dialysis machines. |
Home Energy Emergency Assistance Scheme (HEEAS):
Benefit | A one-off payment available once every two years to households facing a short-term financial crisis or unforeseen emergency. |
Eligibility | You must:
1. Be financially responsible for paying the energy bill in your household.
2. Either: - hold a current concession card (Health Care Card / Pensioner Concession Card / DVA Gold Card) or
- be part of Momentum’s hardship program or have set up an active payment plan with us, or
- have an annual combined income of equal to or less than the Australian Government’s maximum income rate for part-age pensioners (contact Centrelink for details of the maximum income rate).
3. Have experienced: - a substantial decrease in your household income (e.g. loss of employment, family separation, illness, injury or disability), or
- high unexpected expenses on essential items.
|
How to apply | 1. Call us on 1300 662 778 to start the application process.
2. After we’ve confirmed you meet all eligibility criteria, we’ll send you an application number from Smart Service Queensland and a partly-filled application form.
3. Complete the application form and return it to Smart Service Queensland within 21 days of receiving the application from us:
Email:HEEAS@smartservice.qld.gov.au
Post: Use
the prepaid envelope:
Concession Services Department of Communities, Disability Services and Seniors, GPO Box 806, Brisbane QLD 4001
If you need help completing the form, call Concession Services
on
13 QGOV (13 74 68) (local call charge) or (07) 3022 0801
|
More information | Visit the Home Energy Emergency Assistance Scheme page on the Queensland Government website.
|
Language Assistance
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
- Simplified Chinese: 如需语言协助，请致电 1800 497 170。
- Traditional Chinese: 若需語言方面的幫助，請致電 1800 497 170。
- Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
- Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
- Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170
South Australia concession information
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy concessions available for electricity customers in South Australia. If you think you’re eligible for any of these, contact ConcessionsSA on 1800 307 758 or
concessions@sa.gov.au to arrange an application.
South Australia concessions in detail
Energy Bill Concession:
Benefit | A concession amount provided for each bill, which varies depending on the number of days in the billing period. You'll find more details here. |
Eligibility | You must:
1. Be the electricity account holder (and the concession is for your primary place of residence).
2. Not live with anyone who has an income of more than $3,000 per year unless they’re your spouse, domestic partner or dependent, or they receive an allowance from Services Australia or Department of Veterans' Affairs.
3. Hold an eligible concession card or receive an eligible Services Australia payment. The list of eligible cards and payments can be found on the Energy Bill Concessions page on the SA Government website.
|
How to apply | Apply directly to ConcessionsSA.
Apply online here or call 1800 307 758 for an application form. |
More information | Visit the Energy Bill Concessions page on the SA Government website.
|
Emergency Electricity Payment Scheme (EEPS):
If you’re experiencing payment difficulty, you may be able to get more help from ConcessionsSA. To find out more, see the South Australian Government’s Financial Aid page, and contact a financial counsellor to discuss the options that best suit your circumstances.
Medical Heating and Cooling Concession:
Benefit | A set concession amount each year (in addition to the Energy Bill Concession). The amount of concession on each bill will vary according to the billing period. You'll find more details here. |
Eligibility | You must:
1. Have a certified medical condition (or be the parent or guardian of someone with a medical condition) that requires heating or cooling to prevent severe worsening of the condition.
2. Provide certification from your medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather.
3. Use an air conditioning unit at that address to meet their medical heating and cooling requirements.
4. Be financially responsible for the full or part payment of the energy bill.
5. Live at the address on the application form.
6. Hold an eligible concession card or receive an eligible Services Australia payment. The list of eligible cards and payments can be found on the Medical Heating and Cooling Concessions page on the SA Government website.
|
How to apply | Apply directly to ConcessionsSA.
Download the application form here,
or call: - The Medical Heating and Cooling line on 1300 735 350.
- ConcessionsSA on 1800 307 758
|
More information | Visit the Medical Heating and Cooling Concession page on the SA Government website.
Read the Medical Heating and Cooling Concession application form.
|
Changing retailer?
If you change energy retailers, you’ll need to update your details with ConcessionsSA. Call 1800 307 758 with a copy of your most recent bill from the new retailer.
Language Assistance
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
- Simplified Chinese: 如需语言协助，请致电 1800 497 170。
- Traditional Chinese: 若需語言方面的幫助，請致電 1800 497 170。
- Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
- Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
- Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170
Tasmania concession information
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy concessions available to Tasmanians. For more information and to see specific concession rates, please visit the Tasmanian Government’s Discounts & Concessions page.
Tasmania concessions in detail
Annual Electricity Concession:
Benefit | A daily discount as a cents-per-day rate. |
Eligibility | You must hold one of these cards*:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
- ImmiCard (Bridging Visa E).
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | |
More information | Visit the Annual Electricity Concession page on the Tasmanian Government website.
|
Life Support Concession:
Benefit | A daily discount on electricity bills. The amount is based on the machine used and can be found on the Tasmanian Government website. |
Eligibility | You must have one of these approved life support devices^:
- Oxygen concentrators
- Peritoneal dialysis machine
- Haemodialysis machines
- Chronic positive pressure and airways regulator
- Continuous positive airways pressure machine
- Respirator (iron lung)
- Combination oxygen concentrator and chronic positive pressure and airways regulator
- Phototherapy machine
- Left ventricular assist device
- Nebuliser machine (mains powered only)
^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’. |
How to apply | If you have a life support machine that is eligible for a concession or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and a Medical Confirmation form.
2. Please: |
More information | Visit the Life Support Concession page on theTasmanian
Government website.
|
Medical Cooling or Heating Concession:
Benefit | A daily discount. You’ll find the current discount amount on the Tasmanian Government website.
|
Eligibility | You must:
1. Have a medical condition that’s managed by the heating or cooling of your primary place of residence (or you live with someone who does).
2. Hold one of these cards*: - Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs
- Health Care Card issued by Services Australia
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the Decision Maker or Account Holder of the account. The concession only applies to your principal place of residence and your account must be a residential account. |
How to apply | 1. Complete the Medical Cooling or Heating Concession Application Form..
2. Have it certified by your medical practitioner.
3. Return it to Momentum:
Email: info@momentum.com.au
Post: Momentum
Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009
4. If your condition is not listed above, send your form to DFFH and they’ll notify Momentum if your condition is approved:
Post: Department of Families, Fairness and Housing Concessions,
GPO Box 1774, Melbourne VIC 3001 |
More information | Visit the Medical Cooling or Heating Concession page on the Tasmanian Government website.
|
Language Assistance
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
- Simplified Chinese: 如需语言协助，请致电 1800 497 170。
- Traditional Chinese: 若需語言方面的幫助，請致電 1800 497 170。
- Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
- Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
- Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170