You can cancel SmoothPay in MyAccount from the ‘Plans & Payment’
section. Depending on what your balance is when you cancel SmoothPay, there’ll be a credit or debit on your next invoice to make sure you’re reimbursed or billed accordingly.
When you cancel SmoothPay, you’ll go back to paying your bills normally via direct debit. If you also want to cancel your direct debit, you’ll need to change your billing preference to ‘invoice only’ (just keep in mind this isn’t
an option on our Self Serve or Bill Boss plans).