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Switch to a cheaper offer

We’ve crunched the numbers and worked out that some of our customers could save money by moving onto a different plan.



Choose what suits you best

If you’ve seen a message from us about a cheaper offer being available and you want to take it up, you're in the right place.

Keep in mind that the cheapest plan might not always be the best one for you. You might prefer to pay a little extra to get certain fees waived or extra features – we haven’t included these types of benefits in calculating the savings we’ve estimated for you.

If you’re receiving other benefits, you should double check the plan details before you switch.

Choose what plan suits you best

Switch plans in MyAccount

Log into MyAccount. On the homepage under the ‘Account tools’ section, click ‘switch plan’.

MyAccount Switch Plan Screenshot

Log into MyAccount

MyAccount

Not sure if you have MyAccount yet?

You'll be registered for MyAccount if you've joined us since November 2019. If you don't remember setting a password, just go to the login screen and click I forgot my password and we'll email you a reset link.

If you don't think you're registered, click the Register button instead (you'll need your account number handy, which is on your bill).

If you're still having trouble with MyAccount, contact us.

Why isn’t everyone already on the cheapest plan?

Not everyone wants the cheapest energy offer. Some people prefer to pay a little more to get certain fees waived, or extra features. It just depends on what suits their needs at the time.

We’ve always been happy to evaluate anyone’s plan and recommend suitable offers when they ask. Victorian regulations mean we also proactively provide this information to all Victorian customers.