Let’s see if you’re eligible for a government concession or rebate on your energy bill. Each state has various options to give customers extra help when they need it. So check the eligibility criteria for each concession or rebate - and if it looks like you may qualify, click through for more details and how to apply.
For language assistance, please scroll to the bottom of this page.
Click the links below for details about the energy concessions available to Victorian residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 6pm) to arrange for the concession to be applied to your account.
Annual Electricity Concession
Concession card holder
Life Support Concession
1. Concession card holder, and2. Eligible and medically-certified life support machinery^^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.
Medical Cooling Concession
1. Qualifying medical condition 2. Concession card holder
Excess Energy Concession
1. Eligible for the Annual Electricity Concession or Winter Gas Concession 2. Approaching or exceeds the annual limit of those concessions
Winter Gas Concession
Utility Relief Grant Scheme (URGS)
1. Concession card holder, or part of a qualified low-income household 2. Cannot pay energy bill without assistance 3. Meets certain circumstances (check full listing for details)
For more information, visit the Department of Families, Fairness and Housing website.
Benefit
A year-round 17.5% reduction on electricity bills, that applies to all charges apart from the first $171.60 of the annual bill.
Households with very high electricity bills need to apply for the Excess Energy Concession to continue to receive a concession on their bill.
Eligibility
You must hold one of these cards*:
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.
The concession only applies to your principal place of residence and your account must be a residential account.
How to apply
More information
See the Annual Electricity Concession page on the DFFH website.
A discount equivalent to 1,880kWh (470kWh per quarter) of electricity per year for eligible life support equipment.
You must:
1. Have one of these life-support machines in your home^:
If your machine isn't listed here, and you believe it’s eligible#, please call the Concessions Information Line on 1800 658 521.
2. Hold one of these cards*:
^ If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.
# Eligible machines are those that use over 1880 kWh per annum.
* Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.
If you have a life support machine that is eligible for a concession or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and a Medical Confirmation form.
2. Your completed Medical Confirmation Form must be:
Visit the Life Support Concession page on the DFFH website.
A 17.5% discount on electricity bills between 1 November and 30 April (inclusive) each year. If you’re eligible for the Medical Cooling Concession, you’ll also receive the Annual Electricity Concession.
1. Hold one of these cards*:
2. Have a qualifying medical condition as determined by the DFFH. Qualifying medical conditions include:
1. Complete the application form.
2. Have it certified by your medical practitioner.
3. If your condition is listed above, return the completed form to: Email: info@momentum.com.au Post: Momentum Energy PO Box 353, Flinders Lane Melbourne VIC 8009
4. If your condition is not listed above, send your form to DFFH and they’ll notify Momentum if your condition is approved: Post: Department of Families, Fairness and Housing Concessions, GPO Box 1774, Melbourne VIC 3001
Visit the Medical Cooling Concession page on the DFFH website.
A concession amount on usage that’s over the limit of the Annual Electricity Concession or the Winter Gas Concession.
You may be eligible if:
1. You receive the Annual Electricity Concession or Winter Gas Concession on your energy bills#.
2. You approach or exceed the annual limit of these concessions.
# If you receive the Life Support Concession or the Medical Cooling Concession and you reach the trigger level amount, you’ll automatically receive the Excess Energy Concession – no need to apply.
1. Complete the Excess Electricity/Gas Concession application form we’ll send you when you approach or exceed the annual limit.
2. Send the form to the DFFH who will process your application (this can take up to 4 weeks) and notify us. We’ll then calculate the Excess Energy Concession and apply it to your energy bill.
Visit the Excess Electricity Concession or Excess Gas Concession page on the DFFH website.
A 17.5% reduction on gas bills between 1 May to 31 October each year. (It doesn’t apply to the first $62.40 of this six-month winter period gas bill.)
Households with very high bills will need to apply for the Excess Gas Concession to continue to receive a concession on their bill.
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.
Call us on 1300 662 778 (during our operating hours), or log into MyAccount to add your concession details.
Visit the Winter Gas Concession page on the DFFH website.
A grant that goes towards paying your energy bills (see here to find out how much). You can only apply for this grant once every 2 years.
1. Be part of a low-income household (we may ask some questions to check if you’re eligible) or hold one of these cards*:
2. Have no way of paying your energy bill without help.
3. Meet at least one of these conditions:
Call us on 1300 662 778 (during our operating hours) so we can discuss your circumstances and give you an application form.
Visit the Utility Relief Grant Scheme page on the DFFH website.
If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170 (during our operating hours).
Click the links below for details about the energy rebates available for New South Wales residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 6pm) to arrange for the concession to be applied to your account.
Low Income Household Rebate
Life Support Rebate
Eligible and medically-certified life support machinery^
^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.
Medical Energy Rebate
Family Energy Rebate
1. Received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year 2. Your entitlement to the FTB payments has been finalised by Services Australia
Energy Accounts Payment Assistance (EAPA) vouchers
Experiencing a short-term financial crisis or emergency
Seniors Energy Rebate
Commonwealth Seniors Health Card holder
A daily rebate on the electricity account (see here for the rebate value). The amount applied to each bill varies according to the number of days in the billing period.
1. Be a NSW resident (the rebate can only be applied to your primary place of residence).
2. Be the primary holder of one of these cards:
See the Low Income Household Rebate page on the Service NSW website.
Language assistance
اقرأوا المزيد عن خصم Low Income Household Rebate ولإضافة هذا الخصم إلى حساب الطاقة الخاص بكم، يُرجى الاتصال عبر خدمات الترجمة الفورية لدينا على الرقم 170 497 1800. نحن هنا من الاثنين إلى الجمعة من الساعة 8 صباحًا حتى 7 مساءً (بتوقيت شرق أستراليا AET).
اطلاعات بیشتر در مورد Low Income Household Rebate را مطالعه کرده و برای افزودن این تخفیف به حساب برق و گاز خود، لطفاً با خدمات ترجمه شفاهی ما به شماره 170 497 1800 تماس بگیرید. ما روزهای دوشنبه تا جمعه از ساعت 8 صبح تا 7 عصر (AET) در دسترس می باشیم.
详细了解Low Income Household Rebate。如要将此返款添加到你的能源账户中，请通过我们的口译服务1800 497 170给我们打电话。我们的工作时间是周一到周五上午8点到晚上7点（澳大利亚东部时间）。
欲閱讀更多與Low Income Household Rebate有關的資訊並將此回扣加入您的能源帳戶中，請致電1800 497 170透過口譯服務聯絡我們。我們的服務時間是週一至週五早上8點至晚上7點（澳洲東部時間）。
Tìm hiểu thêm về Low Income Household Rebate và để thêm khoản giảm giá này vào trương mục điện của quý vị, vui lòng gọi qua dịch vụ thông dịch của chúng tôi theo số 1800 497 170. Chúng tôi làm việc thứ Hai đến thứ Sáu từ 8 giờ sáng đến 7 giờ tối (giờ miền đông nước Úc - AET).
Rebate amounts are specific to each machine and can be found on the application form. You need to re-apply for this rebate every four years.
1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).
2. Use one of these life support machines^ (or someone living with you uses it):
^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.
If you have a life support machine that is eligible for a rebate or any other type of machine prescribed by a doctor for life support purposes:
1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and Medical Confirmation form.
2. Please:
Email: lifesupport@momentum.com.au Post: Momentum Energy PO Box 353, Flinders Lane Melbourne VIC 8009
Visit the Life Support Rebate page on the Service NSW website.
Read the Life Support Rebate application form.
للتعرّف على خصم دعم الحياة (Life Support Rebate) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website. لتسجيل جهاز دعم الحياة الخاص بكم معنا، يُرجى الاتصال عبر خدمات الترجمة الفورية لدينا على الرقم 170 497 1800. نحن هنا من الاثنين إلى الجمعة من الساعة 8 صباحًا حتى 7 مساءً (بتوقيت شرق أستراليا AET).
برای کسب اطلاعات در مورد تخفیف حمایت های حیاتی و چگونگی ارائه درخواست، به Service NSW website مراجعه کنید. برای ثبت دستگاه حمایت های حیاتی خود نزد ما، لطفاً با خدمات ترجمه شفاهی ما به شماره 170 497 1800 تماس بگیرید. ما روزهای دوشنبه تا جمعه، از ساعت 8 صبح تا 7 عصر (AET) در دسترس می باشیم.
如要了解生命维持设备返款以及如何申请，请访问Service NSW website。如要向我们登记您的生命维持设备，请拨打1800 497 170联系我们的口译服务。我们的工作时间是周一到周五上午8点到晚上7点（澳大利亚东部时间）。
欲了解維生裝置回扣（Life Support Rebate）及如何申請的詳情，請瀏覽Service NSW網站。若要與我們登記您的維生裝置，請致電1800 497 170聯絡我們的口譯服務。我們的服務時間為週一至週五上午8點至晚上7點（澳洲東部時間）。
Muốn tìm hiểu về chương trình Bồi hoàn Chi phí Năng lượng cho Máy trợ sống (Life Support Rebate) và cách nộp đơn, hãy truy cập Service NSW website. Để đăng ký máy trợ sống của quý vị với chúng tôi, vui lòng gọi dịch vụ thông dịch số 1800 497 170. Chúng tôi làm việc từ thứ Hai đến thứ Sáu, 8 giờ sáng đến 7 giờ tối (giờ Đông Úc).
A daily rebate on energy bills. The amount applied to each bill varies according to the number of days in the billing period.
2. Have qualifying medical conditions (as per the application form) and an inability to self-regulate your body temperature (or someone living with you has these).
3. Hold one of these cards:
1. Complete the Medical Energy Rebate Application Form.
2. Have it certified by a medical practitioner (who is not the applicant).
3. Return it to Momentum: Email:info@momentum.com.auPost: Momentum Energy PO Box 353, Flinders Lane, Melbourne VIC 8009
Visit the Medical Energy Rebate page on the Service NSW website.
Read the Medical Energy Rebate application form.
للتعرّف على خصم الطاقة الطبي (Medical Energy Rebate) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website.
برای کسب اطلاعات در مورد تخفیف برق و گاز مخصوص تجهیزات پزشکی و چگونگی ارائه درخواست به Service NSW website مراجعه کنید.
如要了解医疗能源费返款以及如何申请，请访问Service NSW website。
欲了解醫用能源回扣（Medical Energy Rebate）及如何申請的詳情，請瀏覽Service NSW網站。
Muốn tìm hiểu về chương trình Bồi hoàn Chi phí Năng lượng cho Y tế (Medical Energy Rebate) và cách nộp đơn, hãy truy cập Service NSW website.
A credit on your electricity bill. (See here for info about the credit value)
2. Be the account holder.
3. Have received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year.
4. Have had your entitlement to the FTB payments finalised by Services Australia.
Complete the Family Energy Rebate Application Form.
Visit the Family Energy Rebate page on the Service NSW website.
Read the Family Energy Rebate application form.
للتقدّم بطلب للحصول على الخصم، يُرجى زيارة Family Energy Rebate Website وإكمال نموذج Application Form.
برای ارائه درخواست برای این تخفیف، به Family Energy Rebate Website مراجعه کرده و Application Form را تکمیل کنید.
如要申请返款，请访问Family Energy Rebate Website并填写 Application Form。
若要申請該回扣，請瀏覽Family Energy Rebate網站並填寫 Application Form。
Để nộp đơn xin giảm giá, hãy truy cập Family Energy Rebate Website và hoàn tất Application Form.
Vouchers sent electronically to help pay your home electricity or gas account.
For NSW residential customers who are experiencing difficulty paying their energy bill as a result of a crisis or emergency situation. The rebate can only be applied to your primary place of residence.
See full eligibility criteria here.
Visit Energy Accounts Payment Assistance on the Service NSW website to complete the Application Form.
Or call Service NSW on 13 77 88.
Visit the Energy Accounts Payment Assistance page on the Service NSW website.
للتعرّف على المساعدة في دفع حسابات الطاقة (Energy Accounts Payment Assistance) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website.
برای کسب اطلاعات در مورد کمک جهت پرداخت حساب های برق و گاز و چگونگی ارائه درخواست به Service NSW website مراجعه کنید.
如要了解能源账户支付援助以及如何申请，请访问Service NSW website。
欲了解能源帳戶付款援助（Energy Accounts Payment Assistance）及如何申請的詳情，請瀏覽Service NSW網站。
Muốn tìm hiểu về chương trình Trợ giúp Trả tiền cho Trương mục Năng lượng (Energy Accounts Payment Assistance) và cách nộp đơn, hãy truy cập Service NSW website.
An electricity rebate per household per financial year paid directly into a nominated bank account. (See here for the rebate value.)
1. Hold a Commonwealth Seniors Health Card
2. Be a NSW resident:
Visit the Service NSW website, call Service NSW on 13 77 88, or visit the nearest Service NSW Service Centre.
You’ll need to provide Service NSW with your:
Visit the Seniors Energy Rebate page on the Service NSW website.
يمكنكم التقدّم بطلب عبر الإنترنت عبر Service NSW website أو الاتصال بخدمة Service NSW على الرقم 88 77 13 أو من خلال زيارة أقرب Service NSW Service Centre
شما می توانید آنلاین از طریق Service NSW website، تماس با Service NSW به شماره 88 77 13 یا از طریق مراجعه به نزدیکترین Service NSW Service Centre درخواست خود را ارائه دهید
你还可以通过Service NSW website在网上申请，拨打Service NSW的电话13 77 88进行申请，或前往就近的 Service NSW Service Centre进行申请。
您可以透過Service NSW website在線上申請、致電13 77 88聯絡Service NSW或前往最近的 Service NSW Service Centre來進行申請。
Quý vị có thể nộp đơn trực tuyến tại Service NSW website, gọi cho Service NSW theo số 13 77 88 hoặc đến Service NSW Service Centre gần nhất
Click the links below for details about the energy rebates available for Queensland residents. For more information, please visit the Queensland Government's cost of living support page.
Electricity Rebate
1. Concession card holder2. Living arrangement criteria
Medical Cooling and Heating Electricity Concession Scheme
1. Concession card holder2. Qualifying medical condition 3. Residence has air conditioning or heating unit
Electricity Life Support
1. Oxygen concentrator or kidney dialysis machine^2. Other criteria also apply^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.
Home Energy Emergency Assistance Scheme
A daily rebate on the cost of your electricity.
You’ll find full eligibility details here here.
1. Hold one of these cards:
2. Be the electricity account holder.
3. Live alone or share your principal place of residence with (only):
4. Declare that nobody other than casual visitors share the residence with you.
Visit the Electricity and Gas Rebates page on the Queensland Government website.
Benefit, eligibility and other information
This concession is directly managed by Smart Service Queensland. Find out more about the Medical Cooling and Heating Electricity Concession Scheme.
To apply, call 13 74 68 or download the application form and send it to: Post: Concession Services, Smart Service QueenslandPO Box 10817, Adelaide Street, Brisbane QLD 4000
A quarterly concession payment. The amount depends on the machine and can be found here.
Only available for people with a home-based oxygen concentrator or a kidney dialysis machine who also satisfy other criteria.^
For full eligibility information, visit the Queensland Government website.
If you have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes:
Visit the Electricity Life Support page on the Queensland Government website.
This rebate is managed by the Medical Aids Subsidy Scheme (MASS) for oxygen concentrators and Queensland Health hospitals for kidney dialysis machines.
A one-off payment available once every two years to households facing a short-term financial crisis or unforeseen emergency.
1. Be financially responsible for paying the energy bill in your household.
2. Either:
3. Have experienced:
1. Call us on 1300 662 778 to start the application process.
2. After we’ve confirmed you meet all eligibility criteria, we’ll send you an application number from Smart Service Queensland and a partly-filled application form.
3. Complete the application form and return it to Smart Service Queensland within 21 days of receiving the application from us: Email:HEEAS@smartservice.qld.gov.au Post: Use the prepaid envelope:Concession Services Department of Communities, Disability Services and Seniors, GPO Box 806, Brisbane QLD 4001 If you need help completing the form, call Concession Services on 13 QGOV (13 74 68) (local call charge) or (07) 3022 0801
Visit the Home Energy Emergency Assistance Scheme page on the Queensland Government website.
Click the links below for details about the energy concessions available for electricity customers in South Australia. If you think you’re eligible for any of these, contact ConcessionsSA on 1800 307 758 or concessions@sa.gov.au to arrange an application.
Energy Bill Concession
1. Concession card holder or Services Australia payment2. Living arrangement criteria
Emergency Financial Assistance
1. At risk of disconnection2. Seeing a financial counsellor
Medical Heating and Cooling Concession
1. Concession card holder or Services Australia payment recipient 2. Qualifying medical condition 3. Residence has air conditioning unit
A concession amount provided for each bill, which varies depending on the number of days in the billing period. You'll find more details here.
1. Be the electricity account holder (and the concession is for your primary place of residence).
2. Not live with anyone who has an income of more than $3,000 per year unless they’re your spouse, domestic partner or dependent, or they receive an allowance from Services Australia or Department of Veterans' Affairs.
3. Hold an eligible concession card or receive an eligible Services Australia payment. The list of eligible cards and payments can be found on the Energy Bill Concessions page on the SA Government website.
Apply directly to ConcessionsSA.
Apply online here or call 1800 307 758 for an application form.
Visit the Energy Bill Concessions page on the SA Government website.
If you’re experiencing payment difficulty, you may be able to get more help from ConcessionsSA. To find out more, see the South Australian Government’s Financial Aid page, and contact a financial counsellor to discuss the options that best suit your circumstances.
A set concession amount each year (in addition to the Energy Bill Concession). The amount of concession on each bill will vary according to the billing period. You'll find more details here.
1. Have a certified medical condition (or be the parent or guardian of someone with a medical condition) that requires heating or cooling to prevent severe worsening of the condition.
2. Provide certification from your medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather.
3. Use an air conditioning unit at that address to meet their medical heating and cooling requirements.
4. Be financially responsible for the full or part payment of the energy bill.
5. Live at the address on the application form.
6. Hold an eligible concession card or receive an eligible Services Australia payment. The list of eligible cards and payments can be found on the Medical Heating and Cooling Concessions page on the SA Government website.
Download the application form here, or call:
Visit the Medical Heating and Cooling Concession page on the SA Government website.
Read the Medical Heating and Cooling Concession application form.
If you change energy retailers, you’ll need to update your details with ConcessionsSA. Call 1800 307 758 with a copy of your most recent bill from the new retailer.
Click the links below for details about the energy concessions available to Tasmanians. For more information and to see specific concession rates, please visit the Tasmanian Government’s Discounts & Concessions page.
Eligible and medically-certified life support machinery^^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.
Medical Cooling or Heating Concession
1. Concession card holder 2. Qualifying medical condition
A daily discount as a cents-per-day rate.
Visit the Annual Electricity Concession page on the Tasmanian Government website.
A daily discount on electricity bills. The amount is based on the machine used and can be found on the Tasmanian Government website.
You must have one of these approved life support devices^:
Visit the Life Support Concession page on theTasmanian Government website.
A daily discount. You’ll find the current discount amount on the Tasmanian Government website.
1. Have a medical condition that’s managed by the heating or cooling of your primary place of residence (or you live with someone who does).
*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the Decision Maker or Account Holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.
1. Complete the Medical Cooling or Heating Concession Application Form..
3. Return it to Momentum:Email: info@momentum.com.au Post: Momentum Energy PO Box 353, Flinders Lane Melbourne VIC 8009
Visit the Medical Cooling or Heating Concession page on the Tasmanian Government website.
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